OUR POLICIES.
BY BOOKING AN APPOINTMENT WITH INTUITION THE ART OF HAIR, YOU AGREE TO THE SALON POLICIES AND STANDARDS.
These policies and standards are designed to protect the interests of Intuition The Art of Hair, its business, staff, and valued clients.
BOOKINGS
At Intuition the Art of Hair, maintaining our high standards, quality of work, and business security is of utmost importance as we continue to grow. We deeply value your support and pride ourselves on delivering exceptional service. Our goal is to provide every client with a quality experience in a timely manner, supported by the following policies:
EXISTING CLIENTS
To book an appointment at Intuition the Art of Hair, you can:
Follow our online booking link, located under the BOOK NOW tab.
Call or message the salon at 0429 374 719.
Send us a message via Facebook, or Instagram.
Not sure what services you need? Book a consultation with one of our talented stylists to discuss your hair in person, receive a tailored quote, and ensure your appointment is scheduled appropriately.
NEW CLIENTS
We are excited to welcome new faces to our space! To secure your appointment, we require a non-refundable deposit of $50–$100, depending on the services booked.
For online bookings, the deposit will be automatically charged to the card on file or a payment link will be sent via email if your card declines.
For bookings made via SMS or phone, we will email you a payment link to complete your deposit.
This deposit will be applied to your total service cost on the day of your appointment. Please note that if the deposit is not received within 24 hours, your appointment will be automatically cancelled.
Please Note:
All prices are subject to variation based on hair thickness, length, and condition.
Quotes provided over the phone or via message are approximate. For a more accurate estimate, we encourage booking an in-salon consultation through our online system.
HAIR EXTENSIONS
For all hair extension services, an initial consultation is required. During this appointment, we will colour match your hair and determine the appropriate amount of extensions needed.
Policy Details:
A non-refundable 50% deposit is required to order extensions.
The consultation fee can be applied toward this deposit.
Your appointment will only be secured once the deposit has been received.
The deposit will be applied to your total service cost on the day of your appointment.
Aftercare Plan:
At Intuition the Art of Hair, we provide a detailed aftercare plan to maintain the longevity of your extensions. This plan includes moving your extensions up every 6–8 weeks. Failure to adhere to the aftercare guidelines may void the warranty and result in service refusal. Proper aftercare is essential to protect your natural hair, extensions, and scalp.
COLOUR CORRECTION OR TRANSITIONING TO BLONDE
If you require colour correction or are transitioning to blonde, we highly recommend booking a consultation prior to your appointment. Every colour correction service is unique, and pricing may vary.
Important Information:
We may recommend pre-color treatments to assist with the lightening process.
Substantial color changes can weaken the hair, requiring a cautious approach to preserve its integrity. Your desired result may require multiple sessions, and a personalized hair plan will be discussed.
The condition of your hair may limit achievable results. We will not compromise hair health to achieve a specific color.
Previous color services significantly impact outcomes, as certain artificial colors are difficult to remove and may require multiple sessions.
What We Need from You:
Be honest about your colour history and at-home hair care routine, this information is critical.
Take your stylist’s recommendations seriously, including using the correct products for maintenance.
Feel free to ask questions if you’re unsure about any aspect of the process.
Bring reference photos—we love having a clear goal to work toward!
We are committed to creating beautiful hair, but achieving your dream look may take time. Enjoy the different stages of your INTUITION journey.
CONSULTATIONS
At Intuition the Art of Hair, consultations are an integral part of our process. These appointments allow us to connect with our clients, discuss hair goals, and develop personalized plans. They are valuable opportunities to listen, communicate, educate, and ensure both stylist and client are aligned.
Consultations are recommended for:
Regular clients seeking a significant hair color change.
New clients looking to join the INTUITION family.
Clients interested in hair extensions, where we can assess the best method and perform a color match.
Policy Details:
Consultations require a $50 non-refundable deposit to secure your appointment. This deposit is redeemable for products, services, or as a booking deposit at any time.
PAYING A DEPOSIT
NEW CLIENTS
All new clients are required to pay a non-refundable deposit between $50-$100 to secure their appointment. This deposit is not an additional charge but will be held on your account and deducted from your final bill on the day of your service.
Online Bookings: If you book online, the deposit will automatically be charged to the card you place on file.
Phone or SMS Bookings: We will email you a secure payment link along with our booking policy details.
Please note, deposits must be paid within 24 hours of booking to secure your appointment. If the deposit is not received within this timeframe, your appointment will be automatically cancelled.
PAYMENT OPTIONS
A variety of convenient payment methods are available, including:
EFTPOS
Cash
Afterpay and ZipPay (Minimum spend of $100; excludes gift voucher purchases)
Unfortunately, we do not accept American Express.
CARD CAPTURE
Enjoy a seamless and efficient checkout experience by saving your card with us. Your service, deposits, and any product purchases can be securely charged to your saved card, allowing for a cardless, hassle-free checkout.
How It Works:
When booking online, simply select the ‘Save card for future payments’ option. This will securely store your card details using TimelyPay’s PCI DSS-compliant system, which ensures the highest standards of payment security.
Security Measures:
Your card information is encrypted and stored securely.
Only authorized personnel can access payment processing systems.
No transaction will occur without your consent.
PRIVACY POLICY
At Intuition the Art of Hair, we are deeply committed to protecting the privacy and confidentiality of your personal information. We comply with the Privacy Act 1988 and adhere to the National Privacy Principles (NPPs) to safeguard your personal details.
What We Collect:
Personal information, including your name, address, contact details, and financial information necessary for transactions, is collected in accordance with legal and ethical guidelines.How We Protect It:
We ensure all personal information is securely managed, monitored, and not retained longer than necessary.
Our aim is to respect your privacy while delivering exceptional service in a secure environment. If you have any questions about how your information is handled, feel free to contact our salon team via phone: 0429 374 719 or email: intuitionreception@outlook.com.
CANCELLATION POLICY
At Intuition the Art of Hair, we value your time and the time of our stylists. To provide the best possible service for all our clients, we kindly ask for 24 hours’ notice for any cancellations or rescheduling of salon bookings.
LATE CANCELLATIONS AND NO-SHOWS
Notice Required: If you cancel or reschedule with less than 24 hours’ notice, or fail to show up for your appointment, your deposit will be forfeited, or a fee of $50–$100 (depending on the service booked) will be charged.
Automatic Payment: For your convenience, this fee will be deducted from the card saved on file, and an invoice will be emailed to you.
APPOINTMENT REMINDERS
We will send a text reminder 72 hours prior to your booking, giving you ample time to confirm, reschedule, or cancel.
If you need to make changes, simply reply to the text or call us 0429 374 719.
RESPECT FOR TIME
Please understand that your appointment is reserved specifically for you, and last-minute changes impact our team and other clients. We kindly ask for your respect and consideration in honoring your appointment time.
NO SHOWS
If you fail to attend your confirmed appointment without notice:
You will be charged a cancellation fee to cover the inconvenience.
A new deposit will be required to secure future bookings.
FREQUENT CANCELLATIONS
Clients who frequently cancel or no-show will lose priority for services and stylist availability.
Outstanding fees must be paid before future appointments can be booked.
SICK CANCELLATIONS
We understand that illness happens, and we appreciate your honesty and courtesy. If you feel unwell, please contact us as soon as possible, ideally the evening before your appointment.
Same-Day Sick Cancellations: Unfortunately, these will incur a fee to cover the disruption to our schedule.
Cancellation fees must be paid prior to booking any future services.
Thank you for supporting our commitment to running a fair and sustainable business that respects both our clients and our team.
HYGIENE POLICY
To ensure the best results and professional standards are maintained, we ask that all clients adhere to the following guidelines:
CLEAN, DRY HAIR
For all colour appointments, please arrive with clean, dry hair.
Our professional Goldwell color system works best on clean hair, as oil and dirt buildup can impact the lifting process.
We cannot guarantee the desired outcome if this standard is not met.
HEAD LICE POLICY
It is our policy to check for head lice before starting any service.
If lice are detected, your appointment will need to be rescheduled, and a fee will be charged.
A follow-up check will be required after a two week period before future appointments to ensure your stylist can assess your hair condition accurately.
SECURING YOUR APPOINTMENT
We aim to make appointment confirmations simple and convenient for all our clients.
APPOINTMENT CONFIRMATION
SMS Reminder: You will receive a text message 72 hours prior to your appointment. Simply reply with a ‘Y’ to confirm or ‘N’ to cancel your booking.
Response Required: If we do not receive a response within 24 hours of sending the confirmation text, your appointment will be automatically cancelled.
If your appointment is cancelled, you will receive a notification to reschedule. However, please note that your original booking time may no longer be available.
PREPARATION
You will receive a preparation guide upon booking. Please ensure you’ve read it before your visit to make the most of your appointment.
When a deposit is required, it must be paid to secure your appointment.
Appointments without deposits paid within the required time frame will be canceled, and you will be notified to reschedule.
ARRIVAL
To ensure a seamless experience for all clients, we kindly ask that you:
Arrive 5–10 minutes prior to your scheduled appointment.
Respect that appointments are often booked back-to-back. If you are late, we may need to shorten or cancel your service. In this case, the original service fee will still apply.
If you miss your appointment or we must cancel it due to a late arrival, a cancellation fee will be charged.
CLIENT RESPONSIBILITY
Clients are responsible for ensuring the safety of their personal belongings while visiting the salon. Intuition the Art of Hair cannot be held liable for any loss or damage to clothing, jewelry, or other personal items brought into the salon.
As we work with products that may stain and tools that could potentially cause accidental bumps or displacements, we recommend avoiding wearing expensive or delicate clothing and jewelry during your appointment.
ADDITIONAL GUESTS
At Intuition the Art of Hair, we welcome babies in prams and strive to create a comfortable environment for everyone.
GUEST GUIDELINES
If you must bring a guest, please ensure they respect our space and the salon experience of other clients.
Children under 18 who are not receiving a service must remain seated in compliance with Queensland’s OH&S Laws. This is crucial as we work with hazardous chemicals and tools, and their safety is our priority.
GUEST FEES AND RESPONSIBILITY
A small drink fee applies for non-clients.
If any damage occurs during your visit, you will be responsible for compensating accordingly.
Our salon is filled with valuable and thoughtfully curated items to enhance the space for our clients and team. We appreciate your caution and respect for our environment.
BEHAVIOUR
At Intuition the Art of Hair, we are committed to maintaining a positive and welcoming atmosphere for everyone.
Zero Tolerance: Poor behaviour, offensive language, or inappropriate actions directed toward our staff, clients, or business will not be tolerated. You will be asked to leave immediately.
We ask that you approach your visit with mindfulness and respect for the environment we have worked hard to create.
We understand that life can be challenging, our team is here to help, not to bear the brunt of external frustrations. Please take responsibility for your words and actions.
Unfortunately, we have had to ask clients to leave and not return in the past. This is never an enjoyable decision, so we kindly ask you to bring positive energy when entering our space.
Thank you for understanding and helping us maintain a beautiful, respectful environment for all.
IN-BETWEEN APPOINTMENTS
At Intuition the Art of Hair, we are dedicated to providing you with exceptional service and expert advice to ensure the health and longevity of your hair.
PROFESSIONAL ADVICE
Our highly trained stylists will offer personalised recommendations for hair care, colour maintenance, and product usage during your appointment.
We kindly ask that you respect their professional knowledge and suggestions, as they are tailored to your hair’s unique needs.
GUARANTEE OF RESULTS
To achieve lasting and healthy results, we recommend using the professional home haircare products available for purchase from our salon.
Please note that we cannot guarantee the quality or durability of your hair results unless the suggested home care products are used.
AFTERCARE
Following your appointment, you will receive an aftercare letter with essential tips and guidelines to maintain your hair at its best.
We encourage you to review this information to ensure optimal results and care for your hair between visits..
RETURN & RESOLVE POLICY
At Intuition the Art of Hair, our goal is for every client to leave feeling happy, confident, and excited about their hair. If you are unhappy with your hair during your appointment, please let us know immediately before leaving the salon. We want to address and resolve any concerns on the spot.
POST APPOINTMENT CONCERNS
On the rare occasion that you are dissatisfied after leaving the salon, we offer a one-week Return & Resolve Policy.
Contact us within 7 days by calling 0429 374 719 to share the details of your concern.
NEXT STEPS
We will arrange a time for you to return to the salon for an in-person consultation to assess your hair.
Please do not visit another salon for treatments or color corrections before we have the opportunity to assess your concerns.
RESOLUTION PROCESS
Once your hair has been reviewed, we will provide you with the best possible solution to address and resolve your concerns.
Please ensure you are adhering to our professional aftercare and haircare policy to maintain the integrity of your hair.
PRIVACY
POLICY
At Intuition the Art of Hair, we are deeply committed to protecting the privacy and confidentiality of your personal information. We comply with the Privacy Act 1988 and adhere to the National Privacy Principles (NPPs) to safeguard your personal details.
What We Collect:
Personal information, including your name, address, contact details, and financial information necessary for transactions, is collected in accordance with legal and ethical guidelines.How We Protect It:
We ensure all personal information is securely managed, monitored, and not retained longer than necessary.
Our aim is to respect your privacy while delivering exceptional service in a secure environment.
If you have any questions about how your information is handled, feel free to contact our salon team via phone: 0429 374 719 or email: intuitionreception@outlook.com.
